Privacy Policy
Effective Date: June 17, 2026
Business Name: My Spirit Oasis
Owner: Kea Kiehl
Website: https://myspiritoasis.com
Phone: +1 530-317-0339
Email: keaskiehl@gmail.com
Location: Placerville, California
My Spirit Oasis (“My Spirit Oasis,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, book an appointment, complete an intake form, communicate with us, opt in to receive email or text messages, purchase a gift certificate, or otherwise interact with our services.
By using our website, submitting information through our forms, booking services, or communicating with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through our website, or through third-party platforms we use to operate our business.
Information You Provide Directly
We may collect the following types of information when you book an appointment, complete a form, contact us, sign up for communications, purchase a gift certificate, or receive services:
First and last name
Email address
Phone number
Mailing address or general location information, if provided
Date of birth, if required for intake or service records
Emergency contact name and phone number, if provided
Appointment details, including service type, date, time, duration, and practitioner notes
Intake form responses
Health, wellness, lifestyle, injury, pregnancy, medication, allergy, or bodywork-related information you choose to provide
Massage preferences, including pressure preferences, focus areas, and areas to avoid
Communication preferences, including email and SMS consent choices
Payment-related information, such as billing details and transaction history
Gift certificate purchase or redemption information
Any additional information you voluntarily provide through forms, email, phone, text, or in person
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of visit
General website usage data
Cookies, pixels, analytics data, or similar tracking technologies
This information helps us understand how visitors use our website, improve the website experience, maintain website security, and support business operations.
Information From Third-Party Platforms
We may use third-party platforms to manage scheduling, forms, payments, email, SMS, website hosting, analytics, and customer communications. These platforms may collect or process information on our behalf.
Examples may include:
Online scheduling or booking platforms
Payment processors
Email marketing or email communication platforms
SMS/text messaging platforms
Website hosting providers
Website analytics tools
Customer relationship management tools
Form submission tools
We only use these tools to support the operation of My Spirit Oasis and to provide services to clients.
2. How We Use Your Information
We may use the information we collect for the following purposes:
To schedule, confirm, manage, reschedule, or cancel appointments
To provide massage therapy, bodywork, wellness, and client care services
To review intake forms and understand client preferences or contraindications
To communicate with you about appointments, forms, policies, and services
To send appointment confirmations and reminders
To provide customer support
To respond to questions, inquiries, or requests
To process payments, refunds, gift certificate purchases, and related transactions
To maintain accurate client records
To personalize your experience with our services
To send wellness updates, service announcements, promotions, or marketing communications if you have opted in
To improve our website, forms, scheduling process, and client experience
To protect the safety, security, and integrity of our website, business, clients, and services
To comply with legal, tax, accounting, insurance, regulatory, or professional obligations
To enforce our policies, Terms of Service, cancellation policy, and other agreements
3. Health and Wellness Information
Because My Spirit Oasis provides massage therapy and wellness services, we may collect health-related information that you voluntarily provide through intake forms or conversations with us. This may include information about injuries, surgeries, medications, allergies, pregnancy, pain, medical conditions, physical limitations, pressure preferences, and other bodywork-related details.
We use this information only to help provide safe, appropriate, and informed services. My Spirit Oasis does not diagnose, treat, cure, or prevent medical conditions. Massage therapy and wellness services are not a substitute for medical care from a licensed healthcare provider.
Although we treat your intake and wellness information with care and confidentiality, My Spirit Oasis is not a medical provider, hospital, health plan, or healthcare clearinghouse. As a result, information collected by My Spirit Oasis may not be subject to HIPAA unless otherwise required by law. We still take reasonable steps to protect your information and limit access to only what is necessary to provide services and operate the business.
4. SMS/Text Message Communications
If you provide your phone number and opt in to receive text messages from My Spirit Oasis, you may receive SMS messages related to your appointments, services, customer care, intake forms, scheduling, wellness updates, and promotions depending on the consent you provide.
Message types may include:
Appointment confirmations
Appointment reminders
Scheduling updates
Intake form reminders
Customer care messages
Service updates
Wellness updates
Promotional messages or special offers, if you have opted in to marketing texts
Message frequency varies based on your appointment activity, form submissions, and communication preferences. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP or by contacting us directly at +1 530-317-0339 or [Insert Business Email]. You may reply HELP for assistance.
We honor opt-out requests as required by applicable law. After opting out, you may still receive non-marketing communications if legally permitted or necessary to complete a transaction you initiated, such as appointment-related communications, unless you request otherwise.
No Sale or Sharing of SMS Consent
We do not sell, rent, trade, or share your SMS opt-in consent or phone number with third parties or affiliates for their own marketing purposes. SMS consent is used only for communications from My Spirit Oasis and service providers acting on our behalf to deliver those communications.
5. Email Communications
If you provide your email address, we may send emails related to:
Appointment confirmations
Appointment reminders
Intake forms
Scheduling updates
Cancellation policy reminders
Receipts
Gift certificate information
Follow-up care
Customer support
Wellness updates
Promotions or marketing communications, if applicable
You may unsubscribe from marketing emails using the unsubscribe link included in those emails or by contacting us directly. We may still send transactional or service-related emails when necessary to manage appointments, purchases, or client communications.
6. Payments and Financial Information
Payments may be processed through third-party payment processors. We do not intentionally store full credit card numbers or complete payment card details on our website.
Payment processors may collect and process information such as:
Name
Billing details
Payment card information
Transaction amount
Purchase history
Payment authorization details
Payment processing is handled by third-party providers subject to their own privacy and security practices.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies to:
Operate and secure the website
Remember user preferences
Understand website traffic and usage
Improve website functionality
Measure marketing or website performance
You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
8. How We Share Information
We do not sell your personal information.
We may share limited information only when necessary for the following purposes:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, including scheduling platforms, payment processors, website hosts, email providers, SMS providers, analytics tools, form tools, customer management systems, and professional service providers.
These providers are only permitted to use information as needed to perform services for us.
Legal, Safety, or Compliance Purposes
We may disclose information when required or permitted by law, including to:
Comply with legal obligations
Respond to lawful requests
Protect our rights, safety, clients, business, or property
Prevent fraud, abuse, or security issues
Enforce our Terms of Service or policies
Cooperate with insurance, tax, accounting, or legal advisors
Business Transfers
If My Spirit Oasis is ever involved in a merger, sale, restructuring, transfer of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate protections.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide services
Manage appointments and client relationships
Maintain business records
Comply with legal, tax, accounting, insurance, and professional obligations
Resolve disputes
Enforce policies and agreements
Protect business interests
The length of time we retain information may vary depending on the type of information and the reason it was collected.
10. How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, internet transmission, email, SMS system, or electronic storage method is completely secure. We cannot guarantee absolute security of your information.
You are responsible for using secure devices, protecting your passwords, and avoiding sending sensitive information through unsecured channels when possible.
11. Your Choices and Rights
Depending on where you live and applicable law, you may have the right to:
Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Request that we limit certain uses of your information
Opt out of marketing emails
Opt out of SMS/text messages
Ask questions about our privacy practices
To make a request, contact us at:
Email: [Insert Business Email]
Phone: +1 530-317-0339
We may need to verify your identity before fulfilling certain requests. Some information may be retained if required or permitted by law, such as records needed for tax, legal, insurance, appointment, or business purposes.
12. California Privacy Notice
My Spirit Oasis is based in California and serves clients in California. If you are a California resident, you may have additional privacy rights under California law.
We collect personal information for the business purposes described in this Privacy Policy. Categories of personal information we may collect include:
Identifiers, such as name, email address, phone number, and address
Customer records, such as appointment history and payment-related information
Health, wellness, or intake-related information voluntarily provided by you
Commercial information, such as services booked or purchased
Internet or electronic activity information, such as website usage data
Communication information, such as emails, text messages, or form submissions
Preferences, such as massage pressure preferences, scheduling preferences, and communication preferences
We use this information to provide services, operate our business, communicate with clients, process transactions, improve our website, and comply with legal obligations.
We do not sell personal information. We do not share SMS consent or phone numbers with third parties or affiliates for their own marketing purposes.
If My Spirit Oasis becomes subject to additional California privacy law obligations in the future, we will update this Privacy Policy accordingly.
13. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.
Clients under 18 may receive services only with appropriate parent or guardian consent, as required by My Spirit Oasis policies and applicable law. A parent or guardian may be required to complete intake forms, consent forms, or remain involved in the appointment process for minor clients.
If you believe a child has provided personal information without appropriate consent, please contact us so we can review and delete the information if required.
14. Third-Party Websites and Links
Our website may contain links to third-party websites, booking platforms, payment processors, social media pages, maps, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. Your use of third-party websites is subject to their own terms and privacy policies.
15. Testimonials, Reviews, and User Content
If you submit a testimonial, review, comment, photo, or other content to My Spirit Oasis, we may use it for business, marketing, or promotional purposes only with appropriate permission where required.
We may edit testimonials for length, clarity, spelling, or formatting, but we will not intentionally change the meaning of your words. You may contact us to request that a testimonial or review be removed from our website or marketing materials.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the effective date at the top of this page.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
My Spirit Oasis
Owner: Kea Kiehl
Location: Placerville, California
Phone: +1 530-317-0339
Email: keaskiehl@gmail.com
Website: https://myspiritoasis.com